Terms and Conditions

Welcome to Tahseen Platform. We are an electronic platform specialized in displaying entertainment and educational programs for children. 

These terms and conditions "T&C" outlined below form the basis of the mutual relationship between you as the platform user, referred to in these terms as the (“User", "subscriber", "You" or similar terms) and Us, referred to in these terms as ("the company" or "platform" or "Tahseen" or "We" or similar terms). And this relationship is considered a legally binding agreement between you and us, and you acknowledge that this agreement sets forth the terms and conditions for your use of our platform.

1. Preamble

1. By using our platform, you fully accept these terms and conditions; accordingly, if you do not agree with these terms and conditions or any part of these terms and conditions, you can contact our platform's management, or you should not use our platform.

2. If you register on our platform, or provide or offer any service through our platform or by using any of our platform services, we will require you to expressly agree to these terms and conditions and their subsequent amendments.

3. Our platform uses cookies, and by using our platform or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.

4. Your acceptance of these Terms and Conditions constitutes a legally binding electronic signature recorded in our system, confirming the validity of this agreement in accordance with the provisions of Decree-Law No. (16) of 2010 issuing the Qatari Law on Electronic Commerce and Transactions.

2. Our Services

1. We provide an online viewing service for our subscribers, offering carefully selected educational and entertainment programs for children, designed to enhance a safe viewing experience. The platform includes customizable user profiles for children; however, parental supervision is required to ensure the selection of age-appropriate content. This service is available only through a subscription to one of our plans offered on the platform.

2. Up to five personalized profiles for children can be created per account.

3. We reserve the right to modify or withdraw the service, including suspending or altering any part of the content, usage limits, features, or functionalities—whether by addition, removal, or enhancement—without prior notice. Additionally, we bear no responsibility for the unavailability of the service for any reason, at any time, or for any duration.

3. Account creation on the Platform

1. To be eligible to create a personal account on the platform, you must be at least 18 years old. Individuals under the age of 18 may only use the service under the supervision of a parent or adult.

2. Registration is required to use the platform and its services.

3. You must not allow any other person to use your account to access the Platform.

4. You must notify us in writing immediately if you become aware of any unauthorised use of your account.

5. Our privacy policy is applied in regards to your personal data you provide on our platform.

6. If you forget your password, please use the 'Forgot Password' feature on the login page and follow the provided instructions.

7. The information you provide in the registration form must be correct and accurate, and we have the right to refuse to provide any services and limit or deny your use of the platform or prevent access if abuse is detected or if there is suspicion of providing incorrect information, without providing reasons.

4. Our Plans and Fees

1. The platform offers various plans with multiple features that may change from time to time, along with differing prices. The subscriber agrees to pay the fees for the selected plan as indicated on the platform. 

2. You acknowledge and agree to the automatic renewal of your subscription for the selected plan unless you manually cancel the auto-renewal feature before the specified renewal date. Renewal fees will be charged to your registered payment card on the platform without prior notice.

3. The platform may introduce new services or plans for an additional fee or may modify the fees for existing services and plans. New fees will apply to current subscribers upon renewal of their selected plan after notifying the subscriber of the price change.

4. You expressly agree to bear any fees, costs, or taxes associated with your use of any payment method specified on the platform. If you wish to change your payment method or update your credit card details, you can do so through the relevant settings. In the event your payment method expires, you agree to our continued collection of fees, and you will remain responsible for paying all amounts and charges due for any transaction, including the collection of fees through any available means, whether through collection agencies or otherwise.

5. Subscription Cancellation

1. If you wish to cancel your current subscription plan, you must follow the instructions and steps provided when you click on "Cancel Subscription" on the platform. Please note that you must cancel your subscription prior to the renewal date.

2. You acknowledge that upon canceling your current subscription, no refunds will be issued for any portion of the subscription fee, and no amount will be refunded for the remaining period of the subscription if canceled before the specified duration. You must cancel the subscription at least one week before the renewal date of the current plan to avoid automatic renewal charges. Upon cancellation, your plan will remain active until the end of the paid subscription period.

3. Under no circumstances will you be entitled to a full or partial refund, even if the subscribed plan has not been used.

4. If you cancel your account, all subscriptions associated with that account will also be canceled.

6. License of use:

1. You may:

• Display pages from our platform.

• Download content from our platform for temporary storage.

• Use our platform’s services, subject to these terms and conditions.

2. Except as expressly permitted in these terms and conditions, you must not download any content from our Platform or save any such content to your device.

3. You may only use our platform for your personal use and must not use our platform for any other purposes.

4. Except as expressly permitted under these terms and conditions, you must not modify or alter any content on our platform.

5. you may use our platform and services as are meant to be; you are not allowed to use our platform for any other purposes.

6. We reserve the right to restrict access to some areas of our Platform, or our entire Platform, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Platform.

7. Acceptable Use

1. Since this platform is intended for children, parents, guardians, or supervisors must consent to their children’s use of the platform. We encourage parents to monitor their children’s use of the platform and ensure that the selected content is appropriate for their age group.

2. It is forbidden for you to:

1) Use our platform in any way or take any action that causes, or may cause, damage to the platform or impairs the performance, availability, or accessibility of the platform including but not limited to:

• Use any type of electronic spiders, viruses, worms, Trojan-horse, time bombs or any other codes or instructions that are designed to distort, delete, damage or disassemble the Platform or the communication system or any affiliated systems.

• Access or interact with our platform in any other way using any robot, spider, or other automated means.

2) Use our platform in any unlawful, fraudulent, or harmful manner or in connection with any unlawful, fraudulent, or harmful purpose or activity.

3) Engage in any systematic or automated data collection activities including, without limitation, (scraping, data mining, data extraction, and data collecting) on or in relation to our platform without our express written consent.

4) Use data collected from our platform for any direct marketing activity including, without limitation, (email marketing, SMS marketing, telephone marketing, and direct mail).

5) Use data collected from our platform to contact individuals, companies, or other persons or entities

6) Use our platform to copy, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other harmful computer software or mobile device software.

7) perform abusive business practices.

8. Breach of these terms and conditions:

1. Without prejudice to any other rights, we may have under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 

a. Issue one or more formal warnings to you.

b. Temporarily suspend your access to our Platform.

c. Permanently ban you from accessing our Platform.

d. Block computers using your IP address from accessing our Platform;

e. Complain to CITRA to block or remove your access to our platform; 

f. Initiate legal action against you, whether for breach of T&C or otherwise;

g. Suspend or delete your account on our Platform.

2. We shall not be liable for any consequences arising from our exercise of these rights, and we may not restore your account until we receive confirmation from you, in a manner we deem acceptable, that no further breaches of these terms and conditions will occur.

3. You are not entitled to claim any compensation from us for any damage or loss you may incur as a result of any actions we take against you, including but not limited to those mentioned

4. If we suspend or restrict your access to our platform or any part of our platform, you must not take any action to circumvent such suspension, restriction, or ban including, but not limited to (creating and/or using a different account). 

9. Intellectual property

1. We own all intellectual property rights and copyrights for the content displayed on the platform, including, but not limited to, the intellectual property of the services provided and our trademarks, except for those owned by third parties that are licensed to us for publication, such as the programs, series, and movies featured on the platform. 

2. We do not claim ownership of the content displayed, such as programs, series, and films; however, we obtained the necessary rights to broadcast this content on the platform. 

3. All copyright and other intellectual property rights in our platform and the materials available on it are reserved, whether owned by us or by those who have licensed us to use them. 

4. While using the service, we grant you a limited, non-exclusive, non-transferable right to access the service and the content published on it from time to time. Except as expressly provided herein, no rights, ownership, or interests will be transferred to you. 

5. Our platform does not own all copyright and intellectual property rights to all content and information displayed. You are not permitted, in whole or in part, to distribute, publish, reproduce, copy, modify, download, display, incorporate, perform, or broadcast any of these rights in any form or by any means, or exploit them without our prior written consent or the prior written consent of the licensors, except as permitted by applicable law. If you violate this provision, you will be subject to legal liability and will bear all associated fees and actual attorney’s fees. 

6. If you believe that any materials displayed on our platform infringe upon your copyright in any way, please contact us via email, providing your name, phone number, and a description of the allegedly infringing materials. We will reach out to you to verify your ownership of the claimed rights and will make a determination based on that information.

10. Disclaimer

1. The management of the company, including its affiliates, agents, directors, employees, suppliers, and licensors, shall not be liable under any circumstances for any direct, indirect, punitive, incidental, special, or consequential damages, including, but not limited to, damages resulting from the use of the service or the inability to use it. The platform is also not responsible for any damage, loss, or injury resulting from hacking, tampering, unauthorized access, or use of your subscription account or the information contained therein. The company bears no responsibility for any harm that may come to children as a result of viewing the content and materials displayed on the platform.

2. The content and services provided through the platform are available "as is," without any warranties of any kind, either express or implied, including, but not limited to, warranties regarding quality, accuracy, fitness for a particular purpose, or non-infringement. The company is not responsible for the accuracy, completeness, or reliability of any content available on the application and does not guarantee that it is free from errors, malfunctions, or service interruptions. Additionally, the company does not guarantee the uninterrupted operation of the platform nor does it ensure your access to the platform at all times. The company is not responsible for your inability to use the platform due to internet connectivity issues.

3. You bear full personal responsibility for the use of your account, whether by you or any other person. If another person uses your account, you will be fully responsible for that use and undertake to ensure that such person fully complies with these Terms of Use.

11. Payment Methods

1. When the user selects an electronic payment method, payment is processed through the service provider Tap Payments that will retain your credit card information for future payment processing. Please note that our platform, does not store your credit card information or payment data.

2. It is the user's responsibility to ensure that there are sufficient funds in their credit card or direct debit card when placing an order. The platform will reasonably address issues related to payments made through its platform, including refunds, charges, cancellations, and dispute resolution, provided that they are reasonable and justified, at the discretion of the platform, according to these terms.

3. During the payment process, you can pay via your debit card or Mastercard or Visa or any available method on the platform and you will be redirected to a secure payment gateway.

12. Modifications

1. We may review and amend these terms and conditions from time to time at our sole discretion.

2. By using the platform, you agree to these terms and conditions and any amendments made to them. The amended terms and conditions become effective from the date they are published on the platform. Please be aware that we are not responsible for formally notifying you of the amendments. If you object to the amended terms and conditions, you may contact the platform or stop using it.

3. We may review and modify subscription plans, features, and services from time to time, and such modifications will apply to current subscribers upon renewal of their subscription. 

4. Your continued renewal of the plan(s) and use of our platform constitutes explicit acceptance, without objection, of any modifications or revisions we make to any plans, features, or services.

13. Hyperlinks to and from Other Platforms

When the platform contains hyperlinks to or facilitates connections to other platforms, these links are provided solely for your information and convenience. We have no control over these platforms and accept no responsibility or liability for any other platforms, their content, or their products (including social media platforms). We disclaim all liability for any loss or damage that may arise from your use of such platforms. If you choose to access any third-party platforms linked to our platform, you do so entirely at your own risk.

14. Severability

1. If any provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the remaining terms and conditions shall remain in effect.

2. If any part of any provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable unless that part is deleted, such part shall be deemed deleted, and the remainder of the provision shall remain in effect.

15. Third Party Rights

1. The stipulated terms and conditions are for our benefit and yours, and are not intended to confer any benefit upon or be enforceable by any third party.

2. The exercise of rights by both parties under these terms and conditions is not subject to the consent of any third party.

16. Entire agreement

These terms and conditions, along with our privacy policy, constitute the entire agreement between you and us regarding your use of our Platform, and supersede all prior agreements between you and us concerning your use of our Platform.

17. Law and jurisdiction

These terms and conditions are subject to and interpreted in accordance with Qatari laws, and Qatari courts shall have exclusive jurisdiction to settle any disputes arising out of these terms and conditions.

18. Our details

1. This platform is owned and operated by TAHSEEN ENTERTAINMENT W.L. L Company)

2. We are registered in Qatar under registration number (205612), and our registered office is in Doha- Qatar.

3. You can contact us by writing to the business address given above, by using our platform contact form, by email to Contact@tahseenkids.com or by telephone on +97430300686